Refund and Returns Policy

At incnobisstore.com, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the conditions and processes for returns and refunds.

1. Return Eligibility

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, unworn, and in their original condition with all tags and packaging intact.
  • Certain items, such as sale items, gift cards, and personal care products, are non-returnable and non-refundable. Please check the product description for return eligibility.

2. Return Process

  • To initiate a return, please contact our Customer Service team at [email protected] with your order number and the reason for your return.
  • Once your return request is approved, you will receive instructions on how to return the item(s).
  • You are responsible for the cost of return shipping unless the item is defective or we made an error in your order.

3. Refunds

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable, and any refunds will be for the cost of the item(s) only.

4. Exchanges

  • If you need to exchange an item for a different size or color, please return the original item and place a new order for the desired item.
  • Exchanges are subject to stock availability.

5. Defective or Incorrect Items

  • If you received a defective or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or refund and cover the return shipping costs.

6. Late or Missing Refunds

  • If you haven’t received a refund within the stated time frame, please first check with your bank or credit card company, as processing times can vary.
  • If you’ve done this and still have not received your refund, please contact us at [email protected].

7. Non-Returnable Items

  • Gift cards, personalized items, final sale items, and certain personal care products are non-returnable and non-refundable.

8. Changes to this Policy

  • We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on the Website.

9. Contact Information If you have any questions about our Refund and Returns Policy, please contact us at [email protected].

By making a purchase on incnobisstore.com, you agree to this Refund and Returns Policy.